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Warranty Information

Limited Warranty of Moen  (Excluding automatic sensor faucets)

Moen products have been manufactured under the highest standards of quality and workmanship.

FAUCET PRODUCTS: 5-YEAR LIMITED WARRANTY

For Faucet products, Moen warrants to the original consumers that, should there be any leak or drip during the 5-year warranty period (effective from date as shown on the purchaser's original receipt), then Moen shall free of charge provide the necessary parts to put the product back in good working condition. Other accessories, such as bottle traps, handles, decorative covers and pulling rods, shall have 1 year warranty for products made in China and 5 years warranty for products made in US. The US LifeShine appearance parts shall have a life-long limited warranty.

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SHOWERING PRODUCTS: 1-YEAR LIMITED WARRANTY

For all Moen showerheads, shower hoses and tap products, Moen warrants to the original consumers that, should there be any malfunction during the 1-year warranty period (effective from date as shown on the purchaser's original receipt), except for that caused by improper use, then Moen shall free of charge replace new showering products of the same models

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BATHROOM CABINET PRODUCTS: 1-YEAR LIMITED WARRANTY

For all bathroom cabinets, Moen warrants to the original consumers that, should there be any damages caused by materials and craft during the 1-year warranty period (effective from date as shown on the purchaser's original receipt), except for that caused by improper use, then Moen shall free of charge replace all the necessary accessories.

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BATHROOM ACCESSORY PRODUCTS: 5-YEAR LIMITED WARRANTY

For all bathroom accessories, Moen warrants to the original consumers that, should there be any malfunction during the 5-year warranty period (effective from date as shown on the purchaser's original receipt), except for that caused by improper use or chemical corrosion, then Moen shall free of charge replace new bathroom accessories of the same models.

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KITCHEN SINK PRODUCTS: 5-YEAR LIMITED WARRANTY

For kitchen sink products, Moen warrants to the original consumers that, should there be any sealing-off or perforation during the 5-year warranty period (effective from date as shown on the purchaser's original receipt), then Moen shall free of charge replace new kitchen sinks of the same models. Other accessories, such as bottle traps, downpipes, soap dispensers and strainers shall have a warranty period of 1 year.

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FOR REPLACEMENT BEYOND WARRANTY PERIOD

Moen will replace relevant parts and accessories at specific prices. Replacements shall have a warranty period of 3 months based on the service slips, and the warranty shall cover the same problems only. The Company shall provide maintenance services only at costs when the warranty period has expired.

This warranty is valid to the original consumers users only and excludes industrial and commercial trade use of the product, product damage due to installation error, product abuse, or product misuse, whether performed by a contractor, service company or the user per se. Moen shall not be responsible for any labour charges and/or damage incurred in installation, repair or replacement, nor for any incidental or consequential damages.

Moen Company shall have the final interpretation of this warranty.

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