Make sure you are using one of the following phrases to start your preset:

• "Alexa, start preset (          )"
• "Alexa, begin preset (          )"
• "Alexa, turn on preset (          )"
   

For best results:

• Enunciate and speak each word clearly
• Use common words like "Morning", "Workout", "Weekend", "Work" or "Kids" over more unique words or proper names
• Don't use the same word in multiple presets. For example, don't use "Shower" at the end of each preset name.